Reference

Open mnc55 Privacy Policy With Clarity

mnc55 Privacy Policy sets out how we collect, use, protect and retain details connected with your account, wallet activity and support requests.

Account dataWallet recordsCookie choicesAccess requests
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mnc55 Open mnc55 Privacy Policy With Clarity
CONTACT ROUTES

Contact Us About Policy Access

A clear support route helps you ask what we hold, why we use it, or how to correct an account detail.

Account help Use the account help path for Privacy Policy questions about phone verification, sign-in records or a request to correct your personal details. We may ask you to confirm account ownership before discussing any record, and you should never send us your password or one-time security code.
Wallet status If your question concerns DANA, OVO, GoPay or QRIS data, mention the wallet name and the relevant reference shown in your account. We check the payment record connected with your request, while keeping unrelated account activity outside the response.
Receipt checks For bank transfer or virtual account questions, attach only the receipt details needed to locate the event. Our support route can explain whether a reference is pending, matched or retained, but we will not ask for your full banking password or private security credentials.
DATA HANDLING

Check How Your Data Stays Managed

We keep this policy practical: each record has a purpose linked to account access, wallet status, security or support.

Account details

We collect details needed to create and maintain your account, such as your phone number and verification result. When you open the lobby or check a wallet status, these records help us connect the action to your account and reduce confusion between separate sign-ins.

Device signals

Your browser or mobile device may provide sign-in and session details used to recognise access patterns. These signals support account security when a login looks unusual; they are not a reason for us to request your device passcode or private wallet credentials.

Cookie choices

Cookies can keep a session active and remember settings while you move between account pages. You can manage cookie behaviour in your browser settings. Changing those settings may affect sign-in convenience, but it does not erase records already required for account or payment support.

Payment references

A DANA, OVO, GoPay or QRIS reference may be stored with the account action it relates to. Bank transfer and virtual account records follow the same purpose-based approach, allowing us to match a receipt or explain a wallet status without copying unrelated payment details.

Retention periods

We retain records only for the period needed for the stated account, security, support or legal purpose. The period can vary by record type and location, so ask through account help if you need the retention basis for a particular phone verification or payment reference.

Change requests

You can ask us to correct inaccurate account details, explain a data use, or clarify access to a stored record. Include your linked phone number and request type; we verify ownership first, then respond according to the applicable rule where local law permits.

Find Privacy Policy Answers Quickly

These Privacy Policy questions cover the account and payment situations you are most likely to search for before opening an account. Each answer points back to a practical action, from checking a cookie setting to asking about a QRIS reference. If your case is different, use the account help route with enough detail for us to locate the relevant record.

It covers account details, phone verification, sign-in and device signals, cookies, support messages, and payment references linked to DANA, OVO, GoPay, QRIS, bank transfer or a virtual account. It also explains purposes, retention, security and ways to request access or correction.

We use the phone verification result to connect account access and support requests to the correct account. It can also help us examine unusual sign-ins. We do not need your phone passcode, wallet PIN or one-time security code to answer a Privacy Policy request.

Send the request through account help and identify the phone number linked to your account. State that you want access to your stored data and name any relevant area, such as cookies, sign-in events or a QRIS reference. We verify ownership before responding.

Yes, ask through the support route and describe the incorrect DANA or QRIS reference without sending your wallet PIN. Include the account phone number and approximate event details. We check the connected record and explain whether a correction is possible under the applicable rule.

On mobile, cookies may keep your account session and selected settings available while you move between pages. You can adjust them in your browser controls. A change may require another sign-in, while records needed for security or payment support may still be retained.

Retention depends on the type of record and its account, security, support or legal purpose. A DANA, OVO, GoPay, QRIS, bank transfer or virtual account reference may therefore have a different period. Use account help to ask about one specific transaction record.

You may submit a deletion request through account help and explain which record you want removed. We first verify ownership and assess whether another account, security or legal purpose requires retention. The result depends on local law, and we will explain the outcome.

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